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You must be at least 18 years old or the legal age in your area to play. You may need to prove your identity and show your documents before you can make a withdrawal request.
Each person can only have one user profile. All the information you give when you sign up must be correct. If you have more than one profile, give false information, or let someone else access your account, you will be suspended right away and lose your winnings. Deposits and withdrawals can be made with safe payment methods like Visa, MasterCard, Skrill, and Neteller. The minimum deposit is €10, and the minimum withdrawal amount is €20. Depending on the payment method you choose, transaction processing times can be as short as a few seconds or as long as 72 hours. You may need to show more proof of who you are before you can get your money.
To get any bonuses, you must meet certain rollover requirements. Promotional credits must be bet 35 times before you can ask for a payout, unless otherwise stated. Most offers have an expiration date of 7 to 30 days.
The platform has tools like self-exclusion, deposit limits, cooling-off periods, and links to support groups. You can always get in touch with GamCare and BeGambleAware.
Licensed partners like NetEnt, Microgaming, and Play'n GO provide gaming options. Random Number Generators that have been checked by an outside party are used to make all outcomes. This ensures fairness. If you have a question or a problem, please email customer service. Within 14 days, all complaints are dealt with. If the problem isn't solved, people can appeal to recognised Alternative Dispute Resolution agencies.
Personal data is kept safe and private by following GDPR rules and using SSL data encryption. It is never shared with third parties without permission, unless the law requires it. To be completely clear, people are encouraged to read the full list of platform rules before taking part in any entertainment activities.
To make a user profile on this gaming site, you must follow all the rules and regulations that apply. The following information explains the steps you need to take, the requirements you need to meet, and the ways to verify your identity in order to open an account.
| Requirement | Description |
|---|---|
| Age Check | The minimum age is 18. When you register, you must show proof of age with a government-issued ID. |
| Restrictions by location | Only people who live in certain areas can register. Users must confirm their country of residence and give proof of it if asked. |
| Policy for Unique Accounts | A person or household can only have one profile. Duplicate accounts may lead to suspension and loss of winnings. |
| Personal Information | Accurate entry of personal data–including full legal name, current address, and contact details–is mandatory. Profile closure will happen if the data is wrong or false. |
| Verification of Identity | Users must send in documents that prove their identity and address, like pictures of ID cards, passports, or utility bills that are no more than three months old. |
| Keeping your account safe | Users must create strong, unique login credentials. It is against the rules to share your credentials with other people, and doing so could mean losing access. |
| Data Protection | All submitted documents are processed in compliance with current privacy standards and data protection regulations. Those who fail to comply with these guidelines face immediate suspension. Before proceeding, ensure that all provided documents and information are accurate and up to date. To keep all profile holders safe and honest, regular audits are done. |
Users can add money to their balance using Visa, Mastercard, Skrill, Neteller, PayPal, Trustly, paysafecard, and ecoPayz. Most options require a minimum top-up of €10, and credits are applied right away, except for bank transfers, which can take up to three business days. Choose the same method for both funding and withdrawals where feasible, due to security protocols.
To initiate a cash-out, navigate to your wallet section and select the sum and payment service. The minimum withdrawal limit stands at €20, with a weekly maximum of €5,000 unless otherwise agreed with support. Digital wallets usually clear within 24 hours of being approved. Bank cards and wires, on the other hand, can take two to five days, depending on the bank.
Prior to processing the first cash-out, users are prompted to complete identity verification by submitting approved documentation such as a government-issued ID, recent utility bill, and proof of payment source. This authentication meets licensing standards and keeps people who shouldn't be able to get in out. Submitting documents before withdrawal requests ensures smoother transactions and avoids unnecessary delays.
No charges are applied for deposits. Small administrative costs may occur on certain cash-outs, particularly if you request multiple pay-outs within 24 hours or choose currency conversions. Users’ balances are typically held in euros, although several payment solutions offer multicurrency conversion during the transaction process at prevailing exchange rates.
It is recommended to set personal deposit caps and consult your payment provider regarding daily or monthly spending restrictions. Proactive budgeting tools available within your account allow for better oversight and controlled expenditure.
Before activating any incentives, thoroughly review the attached playthrough obligations. Typically, promotional offers are subject to specific turnover multipliers, requiring participants to play through the awarded funds multiple times prior to making a withdrawal. For instance, a bonus with a 35x wagering requirement mandates that both the promotional sum and, in some cases, deposit amount must be staked thirty-five times. If you don't meet your turnover requirements within the time limit, which is usually between 7 and 30 days, you will lose any pending promotional funds and related winnings. To avoid losing money you didn't expect, always check the expiration date for each incentive. Keep in mind that not all entertainment choices count equally towards the turnover criteria. Most of the time, spinning titles give 100%, while table games or video poker might only give 5% to 20%, and some experiences might not count at all. Check the list of games that qualify and stay away from those that don't meet the promotional requirements. Playing these games could void the bonus or any winnings that come with it. Promotional gains often have a limit on how much can be converted, so only a certain amount, like $100 or the equivalent, can be taken out. Any extra money is taken out of the account when the turnover target is met. You can't combine more than one incentive at the same time. If you activate a new bonus before fully meeting the requirements for the old one, the old promotional balances will be lost. There can only be one active offer for each participant at a time. When playing for fun, bets made with special features like double or nothing or risk rounds may not count towards the turnover or may not be allowed at all. For a complete list of functions and features that are not allowed, read the detailed incentive instructions. Bonuses are given out based on the payment method, the user, the device, and the household. If someone uses the money they won in a way that is not allowed, like by using low-risk strategies or making bets that go against the house, they may lose the money and any profits they made from it. Always ensure you operate within the guidelines set for bonus play to maximize the benefits and avoid invalidation of any promotional offers or winnings.
Personal responsibility forms the foundation of healthy gaming habits. To promote sustainable entertainment, each user can set financial boundaries directly through account settings. Options include daily, weekly, and monthly deposit caps, ensuring you never spend more than planned. These restrictions are enforced instantly after confirmation and cannot be increased without a 24-hour cooling-off period. Loss and wagering controls are equally accessible, enabling individuals to define the maximum amount they are willing to lose or play with over preset periods. If you reach the limit you set, any more transactions of that type will be automatically blocked until the limit resets. People who want to take a break or stop for a longer time can use a cooling-off function to take a temporary break that lasts from 24 hours to six weeks. During this time, profile access and marketing communications are both put on hold. Self-blocking options let users ask to be taken off of all services for six months or longer, which is a longer exclusion. Once started, this process cannot be stopped for the whole time it lasts. You can get help with self-removal from customer support at any time, and verification is done to make sure that no one else can do it. The responsible gaming page has links to professional counselling services and helplines if you need more help from outside sources. All requests for personal restrictions are kept private, and staff members are trained to spot and help with behavioural red flags. All safety tools that are put in place are checked on a regular basis to make sure they are doing a good job of keeping bad behaviour at bay.
The highest industry standards and legal frameworks, such as the General Data Protection Regulation (GDPR) and relevant local data protection laws, protect and respect the privacy of all users. The following explains how personal information is collected, stored, and used, as well as what users can do with their personal information.
We only ask for the information we need to create an account, verify it, and run it legally. Usually, this includes your name, date of birth, address, email, phone number, and payment information.
Personal data is only used to verify identity, stop fraud, follow the law (like Anti-Money Laundering), communicate with other users, and make the platform better. Usage is limited to the purposes that are clearly explained to the user. Encrypted storage protocols protect user information and lower the risk of unauthorised access. We do regular security checks, set up access controls, and use the newest firewall solutions.
Data can only be shared with verified service providers (like payment processors and identity verification agencies) under confidentiality agreements and only for the purpose of carrying out necessary tasks. No data is sold or given to other companies for marketing purposes.
Personal information is only kept for as long as the law or business needs it. Once retention periods expire, data is permanently deleted or anonymized.
Cookies are used for managing sessions, improving performance, and keeping things safe. Users can change their cookie settings at any time through their browser settings, but turning off some cookies may make the platform less useful.
We don't knowingly collect or keep any information about people who are too young to gamble. All data will be deleted from any accounts that are found to belong to minors.
Users can email the Data Protection Officer listed in the "Contact Us" section with any questions about data protection or to use their privacy rights. Users are advised to routinely review privacy updates. Using the platform again means you agree to the most recent data protection rules.
This part talks about systems that make sure that gameplay outcomes are fair and formal ways for customers to complain.
All of the digital games on this site use Random Number Generators (RNGs) that are regularly tested by independent auditing firms like eCOGRA and iTech Labs. You can find certification paperwork for each software supplier through their official channels. This shows that they follow the rules set by licensing bodies like the United Kingdom Gambling Commission and the Malta Gaming Authority.
A support specialist looks into things by checking server logs, security protocols, and, if necessary, talking to software vendors. Resolution, whether it's a financial adjustment or a detailed explanation, happens within fourteen calendar days unless something unusual happens.
Customers who are not happy can take their complaints to the approved Alternative Dispute Resolution (ADR) body listed in the operator's licence. The resolution email has all the information you need, including your direct email and postal address. The ADR usually finishes the review in sixty days and makes a decision that is final. According to the law, dispute records must be kept safe for at least five years. Any information shared is kept private and only shared with authorised adjudicators when necessary.
If someone breaks certain rules on the site, their user profile may be temporarily disabled or permanently closed. Giving false identity documents, trying to register multiple times, committing financial fraud, using unauthorised payment methods, taking advantage of software bugs, or breaking game fairness rules are all major reasons why people do these things. If something seems suspicious, like collusion or using bots, compliance staff will look into it right away. This could lead to restrictions without warning. Closure or suspension affects all ongoing games, bonus credits, and withdrawals that are still pending. If you have an active bonus, it will be cancelled automatically. If you have real money left over, it may be held during internal investigations, but only if the money is checked for anti-money laundering. Regulatory rules say that money made from illegal activities is usually taken away. People who are affected get an email to their registered address explaining why and how to get any money they owe, if the law allows it. If you want to appeal a restrictive action, you have to send a formal request through the customer service portal within 30 days of getting the notice. Review outcomes are based on documented evidence, transaction history, and compliance with licensing standards. Persistent or severe violations may lead to lifetime bans and notification of relevant financial authorities. Users are encouraged to maintain accurate contact information and comply with all verification requests to avoid unnecessary interruptions.
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